COMPLAINT PROCEDURE POLICY

SHOULD A CLIENT HAVE NEED TO RAISE A COMPLAINT THE FOLLOWING PROCEDURE WILL APPLY:-

 

  1. COMPLAINT SHOULD BE PUT IN WRITING VIA EMAIL TO

Paul.kimber@smartcallrecruitment.co.uk

 

  1. SMARTCALL WILL INVESTIGATE THE COMPLAINT AND REPLY WITH 5 WORKING DAYS.

 

  1. COMPLAINTS AND RESULTING INVESTIGATIONS ARE RECORED FOR TRAINING PURPOSES

 

  1. IF CLIENT IS NOT HAPPY WITH RESULT OF COMPLAINT, THEY CAN PURSUE THEY COMPLAINT THROUGH THE FTA DRIVER AGENCY EXCELLENCE SCHEME.