COMPLAINT PROCEDURE POLICY

SHOULD A CLIENT HAVE NEED TO RAISE A COMPLAINT THE FOLLOWING PROCEDURE WILL APPLY:-

 

  1. COMPLAINT SHOULD BE PUT IN WRITING VIA EMAIL TO

Paul.kimber@smartcallrecruitment.co.uk

 

  1. SMARTCALL WILL INVESTIGATE THE COMPLAINT AND REPLY WITH 5 WORKING DAYS.

 

  1. COMPLAINTS AND RESULTING INVESTIGATIONS ARE RECORED FOR TRAINING PURPOSES

 

  1. IF CLIENT IS NOT HAPPY WITH RESULT OF COMPLAINT, THEY CAN PURSUE A TRANSPORT COMPLAINT THROUGH THE FTA DRIVER AGENCY EXCELLENCE SCHEME.