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Our focus towards quality over quantity means that our internal processes don’t have to be sacrificed at the expense of being over stretched. The case for many recruiters nowadays is that they take too much business, stretching capacity, and then, when peak periods increase, quality levels inevitably fall! Many agencies knowingly break SLA agreements or internal compliance supplying inadequately skilled staff to customers when pressured. This results in raised on/off accidents, H&S breaches, staff not turning up leading to low or failed production or warehouse targets, missed distribution drops, poor customer services and lowered driver performance.